Your search returned 5 results.

Not what you expected? Check for suggestions

Results
		No cover image available A model of customer satisfaction with service encounters involving failure and recovery by Smith, Amy K Bolton, Ruth N Wagner, Janet Series: Marketing Science Institute, Working paper report, no.98-100 Material type: Text; Format: print ; Literary form: Not fiction Publication details: Cambridge Marketing Science Institute 1998 Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 658.8 S6M6. Place hold Add to cart (remove)
		No cover image available Dynamic model of consumers' usage of services: usage as an antecedent and consequence of satisfaction by Bolton, Ruth N Lemon, Katherine N Series: MSI working paper report no.98-106 Material type: Text; Format: print ; Literary form: Not fiction Publication details: Cambridge Marketing Science Institute 1998 Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 658.8 B6D9. Place hold Add to cart (remove)
		Essential readings in marketing by McAlister, Leigh [Editor] Bolton, Ruth N. (Ruth Nancy) [Editor] Rizley, Ross [Editor] Publication details: Cambridge Marketing Science Institute 2006 Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 016.6588 E8. Lists: 2.MARKETING. Place hold Add to cart (remove)
		Essential readings in marketing by McAlister, Leigh [Editor] Bolton, Ruth N [Editor] Rizley, Ross [Editor] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Cambridge Marketing Science Institute 2006 Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 016.6588 E8. Lists: 2.MARKETING. Place hold Add to cart (remove)
		No cover image available Essential readings in marketing: new advances in 2006-2010 by Bolton, Ruth N [Editor] Rizley, Ross [Editor] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Cambridge Marketing Science Institute 2006 Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 016.6588 S81. Lists: 2.MARKETING. Place hold Add to cart (remove)