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CRM at the speed of light: capturing and keeping customers in internet real time by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw-Hill 2001
Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 658.812 G7C8.

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Customer relationship management essentials by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Prentice-Hall of India 2000
Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 658.812 G6C8.

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CRM at the speed of light: capturing and keeping customers in internet real time by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw-Hill 2003
Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 658.812 G7C8/2003.

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