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CRM at the speed of light: capturing and keeping customers in internet real time

By: Greenberg, Paul.
Material type: materialTypeLabelBookPublisher: New Delhi Tata McGraw-Hill 2003Edition: 2nd ed.Description: xvi, 480 p.ISBN: 0070532508; 9780070495098.Subject(s): Customer relations - Management | Customer satisfaction | Internet (Computer network) - Marketing | Relationship marketing | Electronic commerceDDC classification: 658.812
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Item type Current location Item location Call number Status Date due Barcode
Books Vikram Sarabhai Library
Slot 2174 (2 Floor, East Wing) 658.812 G7C8/2003 (Browse shelf) Available 153984

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