| 000 | 00979nam a2200265Ia 4500 | ||
|---|---|---|---|
| 008 | 140323b1998 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0684834537 | ||
| 020 | _a9780684834535 | ||
| 082 | _a658.812 | ||
| 100 |
_aHiebeler, Robert _9188550 |
||
| 245 | _aBest practices: building your business with customer-focused solutions | ||
| 260 |
_aNew York _bSimon & Schuster _c1998 _998167 |
||
| 300 | _a240 p. | ||
| 365 | _bUSD 18.75 | ||
| 650 |
_aCustomer services _926735 |
||
| 650 | _aIndustrial management | ||
| 650 |
_aManagement _9219 |
||
| 650 |
_aCase studies _92576 |
||
| 650 |
_aQuality control _934924 |
||
| 700 |
_aKelly, Thomas B. _9188551 |
||
| 700 |
_aKetteman, Chrarles _9188552 |
||
| 942 | _cBK | ||
| 952 |
_w2009-09-04 _A0018.75 _BUSD _C1998-08-04 _DNatraj book centre _H0000-00-00 _IApproval _J0000. _K00.00% _L00000.00 _p139520 _r2009-09-04 _40 _00 _bVSL _10 _o658.812 H4B3 _d2009-05-04 _70 _2ddc _yBK _aVSL |
||
| 999 |
_c27227 _d27227 |
||