000			01846aam a2200205 4500
008			230508b2022 |||||||| |||| 00| 0 eng d
020			_a9788178246697
082			_a352.380954 _bM1M1
100			_aMangla, Akshay _9419406
245			_aMaking bureaucracy work: norms, education and public service delivery in rural India
260			_bPermanent Black _c2023 _aUttarakhand
300			_axix, 420p.
520			_aWhat makes bureaucracy work for the least advantaged? Across the world, countries have adopted policies for universal primary education. Yet, policy implementation is uneven and not well understood. Making Bureaucracy Work investigates when and how public agencies deliver primary education across rural India. Through a multi-level comparative analysis and more than two years of ethnographic field research, Mangla opens the 'black box' of Indian bureaucracy to demonstrate how differences in bureaucratic norms - informal rules that guide public officials and their everyday relations with citizens - generate divergent implementation patterns and outcomes. While some public agencies operate in a legalistic manner and promote compliance with policy rules, others engage in deliberation and encourage flexible problem-solving with local communities, thereby enhancing the quality of education services. This book reveals the complex ways bureaucratic norms interact with socioeconomic inequalities on the ground, illuminating the possibilities and obstacles for bureaucracy to promote inclusive development. https://www.cambridge.org/core/books/making-bureaucracy-work/CD935DE872A87F2EDD2F2B6B5A3F1C18#fndtn-information
650			_aBureaucracy _921448
650			_aRural conditions _9419998
650			_aNorms _9419999
650			_aSocial justice _9185981
650			_aIndia _91695
942			_2ddc _cBK
999			_c220588 _d220588