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		Managing in the service economy by Heskett, James L Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston Harvard Business School Press 1986 Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 658.91 H3M2. Place hold Add to cart (remove)
		No cover image available Managing professional service enterprises: the neglected business frontier by Sibson, Robert E Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Pitman Publishing 1971 Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 658.91 S4M2. Place hold Add to cart (remove)
		Service management: operating decisions by Collier, David A Material type: Text; Format: print ; Literary form: Not fiction Publication details: Englewood Cliffs, New Jersey Prentice-Hall, Inc. 1987 Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 658.5 C6S3. Place hold Add to cart (remove)
		The impact of new technology: people and organizations in service industries by Skinner, Wickham Chakraborty, Kishore Series: Work in America Institute studies in productivity \| Highlights of the Literature no. 19 Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Pergamon Press 1982 Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 658.5 S5I6. Place hold Add to cart (remove)
		Field service management by Stone, Merlin Wild, Antony Material type: Text; Format: print ; Literary form: Not fiction Publication details: Aldershot, Hants Gower 1985 Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 658 S8F4. Place hold Add to cart (remove)
		No cover image available Marketing services: competing through quality by Berry, Leonard L Parasuraman, A Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York """Free Press""" 1991 Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 658.812 B3M2. Place hold Add to cart (remove)
		No cover image available The service edge: 101 companies that profit from customer care by Zemke, Ron Schaaf, Dick Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York New American Library 1989 Availability: Not available: Vikram Sarabhai Library: Checked out (1). Place hold Add to cart (remove)
		Modern market research: a guide for business executives by Adler, Max Material type: Text; Format: print ; Literary form: Not fiction Publication details: London Crosby Lockwood & Son Ltd., 1964 Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 658.83 A2M6. Place hold Add to cart (remove)
		Delivering quality service: balancing customer perceptions and expectations by Zeithaml, Valarie A Parasuraman, A Berry, Leonard L Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Free Press 1990 Availability: Items available for loan: Vikram Sarabhai Library (2)Call number: 658.83 Z3D3-1, ... Place hold Add to cart (remove)
		Loss control: a safety guidebook for trades and services by Matwes, George J Matwes, Helen Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Van Nostrand Reinhold Co. 1973 Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 658.382 M2L6. Place hold Add to cart (remove)
		Managerial accounting for the hospitality service industries by Fay, Clifford T Rhoads, Richard C Rosenblatt, Robert L Material type: Text; Format: print ; Literary form: Not fiction Publication details: Dubuque Iowa WM. C Brown Company Publishers 1971 Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 657.834 F2M2. Place hold Add to cart (remove)
		No cover image available Beyond industrial dualism: mrket and job segmentation in the new economy by Noyelle, Thierry J Series: Conservation of Human Resources Studies in the New Economy Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boulder Westview Press 1987 Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 658.8 N6B3. Place hold Add to cart (remove)
		Services marketing: text, cases and readings by Lovelock, Christopher H Series: The Prentice-Hall Series in Marketing Material type: Text; Format: print ; Literary form: Not fiction Publication details: Englewood Cliffs, N.J Prentice-Hall 1984 Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 658.8 L6S3. Place hold Add to cart (remove)
		Location strategies for retail and service firms by Ghosh, Avijit McLafferty, Sara L Material type: Text; Format: print ; Literary form: Not fiction Publication details: Lexington Lexington Books 1987 Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 658.87 G4L4. Place hold Add to cart (remove)
		Marketing financial Services by Meidan, Arthur Material type: Text; Format: print ; Literary form: Not fiction Publication details: Houndmills Macmillan Business 1996 Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 658.8 M3M2. Place hold Add to cart (remove)
		Services: statistics on international transactions:1970-1993 by Organisation for Economic Co-operation and Development Organisation for Economic Co-operation and Development Material type: Text; Format: print ; Literary form: Not fiction Publication details: Paris Organisation for Economic Co-operation and Development 1996 Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 338.88 O7S3. Place hold Add to cart (remove)
		Service management and marketing: managing the moments of truth in service competition by Gronroos, Christian Series: Issues in Oraganization and management Series Material type: Text; Format: print ; Literary form: Not fiction Publication details: Lexington Lexington Books 1990 Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 658.8 G7S3. Place hold Add to cart (remove)
		Guide to TQM in service industries by Kano, Noriaki [Editor] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Tokyo Asia Productivity Organization 1996 Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 658.562 G8. Place hold Add to cart (remove)
		Services marketing by Zeithaml, Valarie A Bitner, Mary Jo Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York McGraw-Hill 1996 Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 658.8 Z3S3. Place hold Add to cart (remove)

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