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		No cover image available Providing customer-oriented services in academic libraries by Pinder, Chris [Editor] Melling, Maxine [Editor] Material type: Text; Format: print ; Literary form: Not fiction Publication details: London Library Association Standing Conference of National and University Libraries (SCONUL) 1996 Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 027.7 P7. Place hold Add to cart (remove)
		Managing facilities for results: optimizing space for services by Bryan, Cheryl Series: PLA results series Publication details: New Delhi Indiana Publications 2009 Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 022.3 B7M2. Place hold Add to cart (remove)
		The measure of library excellence: linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality by Wilson, Despina Dapias Del Tufo, Theresa Norman, Anne E. C Publication details: Jefferson McFarland Publishers 2008 Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 025.1 W4M3. Place hold Add to cart (remove)
		Equity and excellence in the public library: why ignorance is not our heritage Publication details: Aldershot Ashgate Publishing Ltd. 2007 Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 027.441 U8E7. Lists: Public Library related books. Place hold Add to cart (remove)
		Creating the customer-driven academic library by Woodward, Jeannette A Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chicago American Library Association 2009 Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 027.70973 W6C7. Place hold Add to cart (remove)