If only we knew what we know: the transfer of internal knowledge and best practice by Carla S O'Dell and Jackson C Grayson
Material type:
- 9780684844749
- 658.3124
Item type | Current library | Item location | Shelving location | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|---|
Books | Vikram Sarabhai Library | Rack 36-B / Slot 1970 (2nd Floor, East Wing) | General Stacks | 658.3124 O2I3 (Browse shelf(Opens below)) | Available | 164902 |
"Knowledge Management (KM) is a conscious strategy of getting the right information to the right people at the right time so they can take action and create value. Basing KM on three major studies of best practices at one hundred companies, the authors demonstrate how managers can utilize a visual process model to actually transfer best practices from one business unit of the organization to another. Rich with case studies, concrete examples, and revealing anecdotes from companies including Texas Instruments, Amoco, Buckman, Chevron, Sequent Computer, the World Bank, and USAA, this valuable guide reveals how knowledge treasure chests can be unlocked to reduce product development cycle time, implement more cost-efficient operations, or create a loyal customer base. Finally, O'Dell and Grayson present three ""value propositions"" built around customers, products, and operations that could result in staggering payoffs as they did at the companies cited above."
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