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Supply management; how to make U.S. suppliers competitive by Series: AMA management briefing
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York AMA Membership Publication Division, American Management Association 1987
Availability: Not available: Vikram Sarabhai Library: Lost (1).

Beyond customer satisfaction to customer loyalty: the key to greater profitability by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York American Management Association 1996
Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 658.812 B4B3.

The ultimate six sigma: beyond quality excellence to total business excellence by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York AMACOM 2002
Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 658.5 B4U5.

The power of ultimate six sigma: Keki Bhote's proven system for moving beyond quality excellence to total business excellence by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York American Management Association 2003
Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 658.5 B4P6.

The customer loyalty audit by Series: Portfolio of Marketing Audits
Material type: Text Text
Publication details: Cambridge Cambridge Strategy Publications Ltd
Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 658.812 B4C8.

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