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		The quest for loyalty: creating value through partnership by Reichheld, Frederick F Series: The Harvard Business Review Book Series Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston Harvard Business School Press 1996 Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 658.812 Q8. Place hold Add to cart (remove)
		The ultimate question: driving good profits and true growth by Reichheld, Fred Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston Harvard Business School Press 2006 Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 658.1554 R3U5. Place hold Add to cart (remove)
		Commitment in organisation: accumulated wisdom and new directions by Klein, Howard J [Editor] Becker, Thomas E Meyer, John P [Editor] Series: The organizational frontiers series Publication details: New York Routledge 2009 Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 302.3 C6. Place hold Add to cart (remove)
		No cover image available Complementing eNPS with cluster analysis using multiple dimensions by Sunilkumar, Ghodke Rohan Vikas, M [Co-author] Material type: Computer file; Format: electronic Publication details: Ahmedabad Indian Institute of Management 2022 Online resources: e-project Availability: Not available: Vikram Sarabhai Library: Not for Issue (1). Add to cart (remove)

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