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The measure of library excellence: linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality

By: Contributor(s): Publication details: Jefferson McFarland Publishers 2008Description: x, 210 p., iISBN:
  • 9780786430369
Subject(s): DDC classification:
  • 025.1
Summary: Written by professionals with practical experience, this volume presents a new approach to performance assessment and improvement through the combined use of Malcolm Baldrige Critieria and the Balanced Scorecard. It walks the reader through the sequential methodology of each theory, explaining the advantages of combining the two and providing guidance regarding their practical implementation--Provided by publisher.
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Item type Current library Item location Shelving location Call number Status Date due Barcode
Books Vikram Sarabhai Library Rack 48-A / Slot 2652 (3rd Floor, East Wing) Library Science 025.1 W4M3 (Browse shelf(Opens below)) Available 167259

Includes bibliographical references (p. 205-207) and index.

Written by professionals with practical experience, this volume presents a new approach to performance assessment and improvement through the combined use of Malcolm Baldrige Critieria and the Balanced Scorecard. It walks the reader through the sequential methodology of each theory, explaining the advantages of combining the two and providing guidance regarding their practical implementation--Provided by publisher.

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