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Keeping score: using the right metrics to drive world-class performance by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Prentice-Hall of India 2007
Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 658.812 B7K3.

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Scorecard best practices: design, implementation, and evaluation by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Jersey John Wiley & Sons, Inc. 2008
Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 658.4012 L2S2.

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The measure of library excellence: linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality by
Publication details: Jefferson McFarland Publishers 2008
Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 025.1 W4M3.

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Winning score: how to design and implement organizational scorecards by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Productivity Press 2010
Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 658.4 B7W4.

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