The transformative impact of AI/GenAI on the it services/BPO industry & workforce

By: Contributor(s): Material type: Computer fileComputer filePublication details: Ahmedabad Indian Institute of Management 2023Description: 51 p. includes referencesSubject(s): DDC classification:
  • SP2023/3784 SP003784
Summary: Pivotal innovations at various points in times in human history have contributed to the progress of society as whole. Right from the advent of fire to the invention of the wheel to harnessing of electricity and then the introduction of the internet, these innovations and inventions have helped propel the society forward and have been definitional transformational innovations of those eras. In recent times, transformational innovations that impact our daily lives have been predominantly technology driven - be it smart phones, cloud computing or social media. Today at the center of this technological revolution is a breakthrough with unprecedented implications: artificial intelligence (henceforth referred to as “AI”). The origin of AI goes back to 1927, with its depiction in the movie “Metropolis”, followed by foundational theories in the next few decades by experts such as Alan Turing and Claude Shannon, to the 1956 Dartmouth workshop where the term was first coined. We have seen how AI has developed over the years, going from Symbolic AI to Expert Systems to Intelligent Agents, and then the big data-driven Deep Learning phase. Now, in 2023, we are witnessing the emergence and rise of generative AI and generative pre-trained transformers (GPT) (henceforth referred to as “GenAI”), the fifth generation of AI. (BCG R. G., 2023).
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Student Project Vikram Sarabhai Library Reference Students Project SP2023/3784 (Browse shelf(Opens below)) e-Book - Digital Access SP003784

Submitted To: Prof. Manjari Singh

Submitted by: Raghav Nath, Saurav S

Pivotal innovations at various points in times in human history have contributed to the progress of society as whole. Right from the advent of fire to the invention of the wheel to harnessing of electricity and then the introduction of the internet, these innovations and inventions have helped propel the society forward and have been definitional transformational innovations of those eras. In recent times, transformational innovations that impact our daily lives have been predominantly technology driven - be it smart phones, cloud computing or social media. Today at the center of this technological revolution is a breakthrough with unprecedented implications: artificial intelligence (henceforth referred to as “AI”). The origin of AI goes back to 1927, with its depiction in the movie “Metropolis”, followed by foundational theories in the next few decades by experts such as Alan Turing and Claude Shannon, to the 1956 Dartmouth workshop where the term was first coined. We have seen how AI has developed over the years, going from Symbolic AI to Expert Systems to Intelligent Agents, and then the big data-driven Deep Learning phase. Now, in 2023, we are witnessing the emergence and rise of generative AI and generative pre-trained transformers (GPT) (henceforth referred to as “GenAI”), the fifth generation of AI. (BCG R. G., 2023).

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