You're not listening: what you're missing and why it matters

Table of Contents
1. The Lost Art of Listening
2. That Syncing Feeling: The Neuroscience of Listening
3. Listening to Your Curiosity: What We Can Learn from Toddlers
4. I Know What You're Going to Say: Assumptions as Earplugs
5. The Tone-Deaf Response: Why People Would Rather Talk to Their Dog
6. Talking Like a Tortoise, Thinking Like a Hare: The Speech-Thought Differential
7. Listening to Opposing Views: Why It Feels Like Being Chased by a Bear
8. Focusing on What's Important: Listening in the Age of Big Data
9. Improvisational Listening: A Funny Thing Happened on the Way to Work
10. Conversational Sensitivity: What Terry Gross, LBJ, and Con Men Have in Common
11. Listening to Yourself: The Voluble Inner Voice
12. Supporting, Not Shifting, the Conversation
13. Hammers, Anvils, and Stirrups: Turning Sound Waves into Brain Waves
14. Addicted to Distraction
15. What Words Conceal and Silences Reveal
16. The Morality of Listening: Why Gossip Is Good for You
17. When to Stop Listening.
Conclusion
Gratitude
Notes
Index

When did the last time you listened to someone, or someone really listens to you?
This life-changing book will transform your conversations forever.
At work, we’re taught to lead the conversation.
On social media, we shape our personal narratives.
At parties, we talk over one another. So do our politicians.
We’re not listening.
And no one is listening to us.
Now more than ever, we need to listen to those around us. New York Times contributor Kate Murphy draws on countless conversations she has had with everyone from priests to CIA interrogators, focus group moderators to bartenders, her great-great-aunt to her friend's toddler, to show how only by listening well can we truly connect with others.
Listening has the potential to transform our relationships and our working lives, improve our self-knowledge, and increase our creativity and happiness. While it may take some effort, it's a skill that can be learned and perfected.
When all we crave is to understand and be understood, You're Not Listening shows us how.

https://www.penguin.co.uk/books/1116206/you_re-not-listening/9781787300958.html