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1-800-worlds: the making of the Indian call centre economy

By: Material type: TextTextPublication details: New Delhi Oxford University Press 2018.Description: xv, 233 pISBN:
  • 9780199476053
Subject(s): DDC classification:
  • 331.054 K7O6
Summary: Indian call centre employees work through the night, sleep during the day, and listen to foreign voices in accented tongues over transnational telephone connections. Through a description of the nightly and daily lives of call centre workers in the university town of Pune, India, 1-800-Worlds engages with the complex negotiations that underlie the ostensible success of new service economies. As the author shows, the call centre industry is neither insular nor singular but offers a set of symptoms that can help read changing forms of urban Indian middle-classness. https://india.oup.com/product/1-800-worlds-9780199476053?searchbox_input=Mathangi
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Item type Current library Item location Collection Shelving location Call number Status Date due Barcode
Books Vikram Sarabhai Library Rack 16-A / Slot 598 (0 Floor, West Wing) Non-fiction General Stacks 331.054 K7O6 (Browse shelf(Opens below)) Available 196196

Indian call centre employees work through the night, sleep during the day, and listen to foreign voices in accented tongues over transnational telephone connections. Through a description of the nightly and daily lives of call centre workers in the university town of Pune, India, 1-800-Worlds engages with the complex negotiations that underlie the ostensible success of new service economies. As the author shows, the call centre industry is neither insular nor singular but offers a set of symptoms that can help read changing forms of urban Indian middle-classness.


https://india.oup.com/product/1-800-worlds-9780199476053?searchbox_input=Mathangi

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