Service marketing: text and cases
Publication details: Tata McGraw-Hill 2004 New DelhiDescription: xviii, 357 pISBN:- 0070585822
- 658.83 N2S3/2004
Item type | Current library | Item location | Collection | Shelving location | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|---|---|
Books | Vikram Sarabhai Library | Rack 40-A / Slot 2278 (2nd Floor, East Wing) | Non-fiction | General Stacks | 658.83 N2S3/2004 (Browse shelf(Opens below)) | Available | 194519 |
This book examines all the aspects of service marketing -- in the Indian/Asian setting. It begins with S-T-P process (Segmentation - Targeting - positioning).
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