Integrating quality and strategy in health care organizations

Healthcare organizations are increasingly under financial and regulatory pressures to improve the quality of care they deliver. However many organizations are challenged in their ability to fully integrate quality improvement measures into the strategic planning process.
This unique text examines the most successful processes for integrating quality into the strategic planning process through sophisticated quality measurement and monitoring systems. The authors present a framework that addresses all of the domains and dimensions of quality and their integration into the range of operational activities within the healthcare organization.
Written for audiences in classrooms at schools of public health and healthcare administration, as well as executives and managers in healthcare organizations, this text also offers a thorough yet concise review of the current healthcare environment, the history of quality in general, and quality issues specific to the healthcare industry, as well as an examination of the parallels between financial performance and quality performance management.

Table of content:

Chapter 1 Understanding the US Healthcare System
Chapter 2 Understanding the Healthcare Organization
Chapter 3 General Concepts in Quality
Chapter 4 Current State of Quality Measurement: External Dynamics
Chapter 5 Current State of Quality Measurement: Internal Dynamics
Chapter 6 Measuring Quality of Inpatient Care
Chapter 7 Understanding Quality and Performance
Chapter 8 Quantifying the Quality Performance Gaps
Chapter 9 Closing the Gaps
Chapter 10 Case Studies in Healthcare Quality
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