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		Managing in the service economy by Heskett, James L Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston Harvard Business School Press 1986 Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 658.91 H3M2. Place hold Add to cart (remove)
		No cover image available Business logistics: physical distribution and materials management by Heskett, James L Glaskowsky, Nicholas A Ivie, Robert M Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Ronald Press Company 1973 Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 658.7 H3B8. Lists: Logistic Management. Place hold Add to cart (remove)
		No cover image available Case problems in business logistics by Heskett, James L Schneider, Lewis M Ivie, Robert M Glaskowsky, Nicholas A Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Donald Press Company 1973 Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 658.78 C2. Place hold Add to cart (remove)
		No cover image available Comparative ethnic relations: a framework for theory and research by Schermerhorn, R. A Rose, Peter I [Editor] Publication details: New York Random House 1970 Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 301.451 S2C6. Place hold Add to cart (remove)
		Service breakthroughs: changing the rules of the game by Heskett, James L Sasser, W. Earl Hart, Christopher, W.L Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Free Press 1990 Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 658.812 H3S3. Place hold Add to cart (remove)
		THE service management course: cases and readings by Sasser, Earl W Hart, Christopher W. L Heskett, James L Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York The Free Press 1991 Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 658 S2S3. Place hold Add to cart (remove)
		Corporate culture and performance by Kotter, John P Heskett, James L Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Free Press 1992 Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 658 K6C6. Place hold Add to cart (remove)
		The ownership quotient: putting the service profit chain to work for unbeatable competitive advantage by Heskett, James L Sasser, W. Earl Wheeler, Joe Publication details: Boston, Massachusetts Harvard Business Press 2008 Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 659.1 H3O9. Place hold Add to cart (remove)