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Cases in operations management: analysis and action by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Homewood, Ill. Irwin 1982
Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 658.5 S2C2.
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Service breakthroughs: changing the rules of the game by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Free Press 1990
Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 658.812 H3S3.

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The ownership quotient: putting the service profit chain to work for unbeatable competitive advantage by
Publication details: Boston, Massachusetts Harvard Business Press 2008
Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 659.1 H3O9.

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