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Service breakthroughs: changing the rules of the game by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York Free Press 1990
Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 658.812 H3S3.

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THE service management course: cases and readings by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York The Free Press 1991
Availability: Items available for loan: Vikram Sarabhai Library (1)Call number: 658 S2S3.

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