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Library evaluation, a casebook and can-do guide / Danny P. Wallace, Connie Van Fleet, editors.

by Wallace, Danny P.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Englewood, Colo. Libraries Unlimited 2001Availability: Items available for loan: Vikram Sarabhai LibraryCall number: 025.1 L4 (1).

The measure of library excellence: linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality Wilson, Despina Dapias

by Wilson, Despina Dapias | Del Tufo, Theresa | Norman, Anne E. C.

Publisher: Jefferson McFarland Publishers 2008Availability: Items available for loan: Vikram Sarabhai LibraryCall number: 025.1 W4M3 (1).

Library performance and service competition: developing strategic responses White, Larry Nash

by White, Larry Nash.

Publisher: Oxford Chandos Publishing 2008Availability: Items available for loan: Vikram Sarabhai LibraryCall number: 025.1 W4L4 (1).

Library analytics and metrics: using data to drive decisions and services

by Showers, Ben [Editor].

Publisher: London Facet Publishing 2015Availability: Items available for loan: Vikram Sarabhai LibraryCall number: 025.1021 L4 (1).

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