		Successful customer relationship marketing: new thinking, new strategies, new tools for getting closer to your customers by Foss, Bryan \| Stone, Merlin. Material type: Book; Format: print ; Literary form: Not fiction Publisher: London Kogan Page 2001Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.812 F6S8] (1). Place hold Add to cart (remove)
		CRM in financial services: a practical guide to making customer relationship management work by Foss, Bryan \| Stone, Merlin. Material type: Book; Format: print ; Literary form: Not fiction Publisher: London Kogan Page Limited 2002Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.812 F6C8] (1). Place hold Add to cart (remove)

Indian Institute of Management Ahmedabad