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Improving customer satisfaction, loyalty and profit: an integrated measurement and management system Johnson, Michael D.

by Johnson, Michael D | Gustafsson, Anders.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: San Francisco Jossey - Bass 2000Availability: Items available for loan: Vikram Sarabhai LibraryCall number: 658.812 J6I6 (1).

Customer wingback: how to recapture lost customers and keep them loyal Griffin, Jill

by Griffin, Jill | Lowenstein, Michael W.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: San Francisco Jossey - Bass 2001Availability: Items available for loan: Vikram Sarabhai LibraryCall number: 658.812 G7C8 (1).

E-Service: 24 ways to keep your customers when the competition is just a click away Zemke, Ron

by Zemke, Ron | Connellan, Tom.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York American Management Association 2001Availability: Items available for loan: Vikram Sarabhai LibraryCall number: 658.812 Z3E5 (1).

Seven power strategies for building customer loyalty Timm, Paul R.

by Timm, Paul R.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York American Management Association 2001Availability: Items available for loan: Vikram Sarabhai LibraryCall number: 658.812 T4S3 (1).

Customer equity: building and managing relationships as valuable assets Blattberg, Robert C.

by Blattberg, Robert C | Getz, Gary | Thomas, Jacquelyn S.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Boston Harvard Business School Press 2001Availability: Items available for loan: Vikram Sarabhai LibraryCall number: 658.812 B5C8 (1).

Planting flowers, pulling weeds: identifying your most profitable customers to ensure a lifetime of growth Rubio, Janet

by Rubio, Janet | Laughlin, Patrick.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York John Wiley 2002Availability: Items available for loan: Vikram Sarabhai LibraryCall number: 658.812 R8P5 (1).

Customer share marketing: how the world's great marketers unlock profits from customer loyalty Osenton, Tom

by Osenton, Tom.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: London Financial Times/Prentice-Hall 2002Availability: Items available for loan: Vikram Sarabhai LibraryCall number: 658.8 O8C8 (1).

Making rain: the secrets of building lifelong client loyalty Sobel, Andrew

by Sobel, Andrew.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Jersey John Wiley 2003Availability: Items available for loan: Vikram Sarabhai LibraryCall number: 658.812 S6M2 (1).

Retailing in the 21st century: current and future trends

by Krafft, Manfred [Editor] | Mantrala, Murali K [Editor].

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Berlin Springer 2006Availability: Items available for loan: Vikram Sarabhai LibraryCall number: 658.87 R32-1 (2).

The ultimate question: driving good profits and true growth Reichheld, Fred

by Reichheld, Fred.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Boston Harvard Business School Press 2006Availability: Items available for loan: Vikram Sarabhai LibraryCall number: 658.1554 R3U5 (1).

The wealth of communities: stories of success in local environmental management Pye-Smith, Charlie

by Pye-Smith, Charlie | Feyerabend, Grazia Borrini | Sandbrook, Richard.

Publisher: London Earthscan Publication Ltd 1994Availability: Items available for loan: Vikram Sarabhai LibraryCall number: 301.3 P9W3 (1).

Selling to major accounts: tools techniques and practical solutions for the sales manager Bacon, Terry R.

by Bacon, Terry R.

Publisher: New Delhi Prentice-Hall of India 2008Availability: Items available for loan: Vikram Sarabhai LibraryCall number: 658.85 B2S3 (1).

How customers like to buy

by Deery, Steve.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Chennai Westland Publications 2007Availability: Items available for loan: Vikram Sarabhai LibraryCall number: 658.8342 D3H6 (1).

Managing customer value: one stage at a time Soman, Dilip

by Soman, Dilip | Marandi, Sara N.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Cambridge University Press 2010Availability: Items available for loan: Vikram Sarabhai LibraryCall number: 658.812 S6M2 (1).

The loyalty leap: turning customer information into customer intimacy Pearson, Bryan

by Pearson, Bryan.

Publisher: New York Portfolio/Penguin 2012Availability: Items available for loan: Vikram Sarabhai LibraryCall number: 658.8343 P3L6 (1).

Complaint management excellence: creating customer loyalty through service recov

by Cook, Sarah.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New Delhi Kogan Page 2012Availability: Items available for loan: Vikram Sarabhai LibraryCall number: 658.812 C6C6 (1).

The ultimate question 2.0: how net promoter companies thrive in a customer-driven world

by Reichheld, Fred | Markey, Rob [Co-author].

Material type: Text Text; Literary form: Not fiction Publisher: Boston Harvard Business Review Press 2011Availability: Items available for loan: Vikram Sarabhai LibraryCall number: 658.872 R3U5 (1).

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