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Customer service: empowerment and entrapment

by Sturdy, Andrew [Editor] | Grugulis, Irena [Editor] | Willmott, Hugh [Editor].

Publisher: Basingstoke Palgrave Macmillan 2003Availability: Items available for loan: Vikram Sarabhai LibraryCall number: 658.812 C812 (1).

Successful service operations management (CD) Metters, Richard

by Metters, Richard.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Australia Thomson 2003Availability: Items available for reference: Vikram Sarabhai Library Not for loanCall number: D000463 (1). :

Proactive customer service: transforming your customer service department into a profit center Brennan, Charles D.

by Brennan, Charles D.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York AMACOM 1997Availability: Items available for loan: Vikram Sarabhai LibraryCall number: 658.812 B7P7 (1).

Designing and delivering superior customer value: concept, cases, and applications Weinstein, Art

by Weinstein, Art | Johnson, William C.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Boca Raton St.Luice Press 1999Availability: Items available for loan: Vikram Sarabhai LibraryCall number: 658.812 W3D3 (1).

Successful service operations management Metters, Richard

by Metters, Richard | King-Metters, Kathryn | Pullman, Madeleine.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Australia Thomson South-Western 2003Availability: Items available for loan: Vikram Sarabhai LibraryCall number: 658.812 M3S8 (1).

Competing in a service economy: how to create a competitive advantage through service development and innovation Gustafsson, Anders

by Gustafsson, Anders | Johnson, Michael D.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: San Francisco Jossey - Bass 2003Availability: Items available for loan: Vikram Sarabhai LibraryCall number: 658.812 G8C6 (1).

Measuring customer service effectiveness Cook, Sarah

by Cook, Sarah.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Burlington Gower 2004Availability: Items available for loan: Vikram Sarabhai LibraryCall number: 658.812 C6M3 (1).

Superior customer value in the new economy: concepts and cases Johnson, William C.

by Johnson, William C | Weinstein, Art.

Edition: 2nd ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: London CRC Press 2004Availability: Items available for loan: Vikram Sarabhai LibraryCall number: 658.812 J6S8/2004 (1).

Mail and telephone surveys: the total design methods Dillman, Don A.

by Dillman, Don A.

Publisher: New York John Wiley & Sons 1978Availability: Items available for loan: Vikram Sarabhai LibraryCall number: 301.154 D4M2 (1).

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