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		Customer service: empowerment and entrapment by Sturdy, Andrew [Editor] \| Grugulis, Irena [Editor] \| Willmott, Hugh [Editor]. Publisher: Basingstoke Palgrave Macmillan 2003Availability: Items available for loan: Vikram Sarabhai LibraryCall number: 658.812 C812 (1). Place hold Add to cart (remove)
		No cover image available Successful service operations management (CD) Metters, Richard by Metters, Richard. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Australia Thomson 2003Availability: Items available for reference: Vikram Sarabhai Library Not for loanCall number: D000463 (1). : Lists: Operations Management. Add to cart (remove)
		Proactive customer service: transforming your customer service department into a profit center Brennan, Charles D. by Brennan, Charles D. Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York AMACOM 1997Availability: Items available for loan: Vikram Sarabhai LibraryCall number: 658.812 B7P7 (1). Place hold Add to cart (remove)
		Designing and delivering superior customer value: concept, cases, and applications Weinstein, Art by Weinstein, Art \| Johnson, William C. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Boca Raton St.Luice Press 1999Availability: Items available for loan: Vikram Sarabhai LibraryCall number: 658.812 W3D3 (1). Place hold Add to cart (remove)
		Successful service operations management Metters, Richard by Metters, Richard \| King-Metters, Kathryn \| Pullman, Madeleine. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Australia Thomson South-Western 2003Availability: Items available for loan: Vikram Sarabhai LibraryCall number: 658.812 M3S8 (1). Lists: Operations Management. Place hold Add to cart (remove)
		Competing in a service economy: how to create a competitive advantage through service development and innovation Gustafsson, Anders by Gustafsson, Anders \| Johnson, Michael D. Material type: Text; Format: print ; Literary form: Not fiction Publisher: San Francisco Jossey - Bass 2003Availability: Items available for loan: Vikram Sarabhai LibraryCall number: 658.812 G8C6 (1). Place hold Add to cart (remove)
		Measuring customer service effectiveness Cook, Sarah by Cook, Sarah. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Burlington Gower 2004Availability: Items available for loan: Vikram Sarabhai LibraryCall number: 658.812 C6M3 (1). Place hold Add to cart (remove)
		Superior customer value in the new economy: concepts and cases Johnson, William C. by Johnson, William C \| Weinstein, Art. Edition: 2nd ed.Material type: Text; Format: print ; Literary form: Not fiction Publisher: London CRC Press 2004Availability: Items available for loan: Vikram Sarabhai LibraryCall number: 658.812 J6S8/2004 (1). Place hold Add to cart (remove)
		Mail and telephone surveys: the total design methods Dillman, Don A. by Dillman, Don A. Publisher: New York John Wiley & Sons 1978Availability: Items available for loan: Vikram Sarabhai LibraryCall number: 301.154 D4M2 (1). Place hold Add to cart (remove)

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