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Managing in the service economy

by Heskett, James L.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Boston Harvard Business School Press 1986Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.91 H3M2] (1).

Managing professional service enterprises: the neglected business frontier

by Sibson, Robert E.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York Pitman Publishing 1971Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.91 S4M2] (1).

Service management: operating decisions

by Collier, David A.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Englewood Cliffs, New Jersey Prentice-Hall, Inc. 1987Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.5 C6S3] (1).

Field service management

by Stone, Merlin | Wild, Antony.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Aldershot, Hants Gower 1985Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658 S8F4] (1).

Professional services firm bible

by Baschab, John | Piot, Jon.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Jersey John Wiley & Sons, Inc. 2005Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.4 B2P7] (1).

Managing services

by Nankervis, Alan | Milton-Smith, John | Miyamoto, Tadayuki | Taylor, Ruth.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Cambridge Cambridge University Press 2005Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.91 N2M2] (1).

The management of service operations (CD)

by Wright, Nevan J.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: London Cassell 1999Availability: Items available for reference: Vikram Sarabhai Library [Call number: D000258 ] (1).

Service mngt: operations strategy, & information technology (CD)

by Fitzsimmons, James A.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Boston McGraw-Hill 2001Availability: Items available for reference: Vikram Sarabhai Library [Call number: D000343 ] (1).

Professional services firm bible (CD)

by Baschab, John | Piot, Jon.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Jersey John Wiley 2005Availability: Items available for reference: Vikram Sarabhai Library [Call number: D000682 ] (1).

Russian political thought: a concise history

by Utechin, S. V.

Publisher: New York J. M. Dent & Sons 1963Availability: Items available for loan: Vikram Sarabhai Library [Call number: 320.947 U8R8] (1).

Service success: lessons from a leader on how to turn around a service business

by Kaplan, Daniel I | Rieser, Carl.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York John Wiley and Sons, Inc. 1994Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.4 K2S3] (1).

Advances in services marketing and management: research and practice - Vol.5

by | Swartz, Teresa A [Editor] | Bowen, David E [Editor] | Brown, Stephen W [Editor].

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Greenwich Jai Press 1996Availability: Items available for loan: Vikram Sarabhai Library [Call number: R 658.8 A2/96 ] (1).

Advances in services marketing and management: research and practice - Vol.6

by | Swartz, Teresa A [Editor] | Bowen, David E [Editor] | Iacobucci, Dawn [Editor].

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Greenwich Jai Press 1997Availability: Items available for loan: Vikram Sarabhai Library [Call number: R 658.8 A2/97 ] (1).

The management of service operations

by Wright, J. Nevan.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: London Cassell 1999Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.4 W7M2 ] (1).

New service development: creating memorable experiences

by | Fitzsimmons, James A [Editor] | Fitzsimmons, Mona J [Editor].

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New Delhi Sage publications 2000Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.812 N3 ] (1).

A complete and balanced service scorecard: creating value through sustained performance improvement

by Tyagi, Rajesh K | Gupta, Praveen.

Publisher: New Delhi Dorling Kindersley/Pearson Education 2008Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.4013 T9C6] (1).

Plant and service tours in operations management

by Schmenner, Roger W.

Edition: 4th ed.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York McMillan Publishing House 1994Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.5 S2P5] (1).

Operations management of distributed service networks: a practical quantitative approach

by Ahituv , Niv | Berman, Oded [Co author].

Material type: book Book; Literary form: Not fiction Publisher: New York Plenum Press 1988Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.4034 A4O7] (1).

Service management: operations, strategy, information technology

by Fitzsimmons, James A | Fitzsimmons, Mona J.

Edition: 7th ed Publisher: New Delhi McGraw-Hill 2014Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658 F4S3-2011] (1).

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