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Managing in the service economy

by Heskett, James L.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Boston Harvard Business School Press 1986Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.91 H3M2] (1).

Business logistics: physical distribution and materials management

by Heskett, James L | Glaskowsky, Nicholas A | Ivie, Robert M.

Edition: 2nd ed.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York Ronald Press Company 1973Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.7 H3B8] (1).

Case problems in business logistics

by Heskett, James L | Schneider, Lewis M | Ivie, Robert M | Glaskowsky, Nicholas A.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York Donald Press Company 1973Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.78 C2] (1).

Comparative ethnic relations: a framework for theory and research

by Schermerhorn, R. A | Rose, Peter I [Editor].

Publisher: New York Random House 1970Availability: Items available for loan: Vikram Sarabhai Library [Call number: 301.451 S2C6] (1).

Service breakthroughs: changing the rules of the game

by Heskett, James L | Sasser, W. Earl | Hart, Christopher, W.L.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York Free Press 1990Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.812 H3S3] (1).

THE service management course: cases and readings

by Sasser, Earl W | Hart, Christopher W. L | Heskett, James L.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York The Free Press 1991Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658 S2S3] (1).

Corporate culture and performance

by Kotter, John P | Heskett, James L.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York Free Press 1992Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658 K6C6] (1).

The ownership quotient: putting the service profit chain to work for unbeatable competitive advantage

by Heskett, James L | Sasser, W. Earl | Wheeler, Joe.

Publisher: Boston, Massachusetts Harvard Business Press 2008Availability: Items available for loan: Vikram Sarabhai Library [Call number: 659.1 H3O9] (1).

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