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Customer retention: an integrated process for keeping your best customers

by Lowenstein, Michael W.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Delhi Oxford University Press 1997Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.812 L6C8] (1).

The customer loyalty pyramid

by Lowenstein, Michael W.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Westport Quorum Books 1997Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.812 L6C8] (1).

Customer wingback: how to recapture lost customers and keep them loyal

by Griffin, Jill | Lowenstein, Michael W.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: San Francisco Jossey - Bass 2001Availability: Items available for loan: Vikram Sarabhai Library [Call number: 658.812 G7C8] (1).

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