Indian Institute of Management Ahmedabad catalog › Results of search for 'an:"185540"'

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		No cover image available A model of customer satisfaction with service encounters involving failure and recovery Smith, Amy K. by Smith, Amy K \| Bolton, Ruth N \| Wagner, Janet. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Cambridge Marketing Science Institute 1998Availability: Items available for loan: Vikram Sarabhai LibraryCall number: 658.8 S6M6 (1). Place hold Add to cart (remove)
		No cover image available Dynamic model of consumers' usage of services: usage as an antecedent and consequence of satisfaction Bolton, Ruth N. by Bolton, Ruth N \| Lemon, Katherine N. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Cambridge Marketing Science Institute 1998Availability: Items available for loan: Vikram Sarabhai LibraryCall number: 658.8 B6D9 (1). Place hold Add to cart (remove)

Indian Institute of Management Ahmedabad