TY  - BOOK
ED  - Polaris Software Lab. Ltd.
TI  - Simply precise: delivering increasing value to the customer
SN  - 9780684860481
U1  - 332.6 
PY  - 2002///
CY  - Chennai
PB  -    
KW  - Customer protection
KW  - Financial institution
N1  - Recd. as gifts from GPG students
ER  -