TY  - BOOK
AU  - Blackwell, Roger D.
AU  - Stephan, Kristina
TI  - Customers rule: why the E-commerce honeymoon is over and where winning business go from here
SN  - 0609608657
U1  - 658.83 
PY  - 2001///
CY  - New York
PB  - Crown Business
KW  - Consumer Behaviour - United States
KW  - Internet marketing - United States
ER  -