TY  - BOOK
AU  - Vervest, Peter
AU  - Dunn, Al
TI  - How to win customers in the digital world: total action or fatal inaction
SN  - 3540665757
U1  - 658.83 
PY  - 2000///
CY  - Berlin
PB  - Springer-Verlag
KW  - Customer service - Data processing
KW  - Customer relations
KW  - Customer satisfaction
ER  -