TY - GEN AU - Munro-Faure, Lesley AU - Munro-Faure, Malcolm AU - Bones, Edward TI - Achieving the new international quality standards: a step-by-step guide to BS EN ISO 9000 SN - 8173712921 U1 - 658.562 PY - 2000/// CY - Hyderabad PB - Universities Press (India) Limited KW - ISO 9000 Series Standards KW - Quality control - Standards - Handbooks, manuals KW - Quality assurance - Management KW - Quality assurance - Standards ER -