TY  - GEN
AU  - Cudney, Elizabeth A. 
AU  - Furterer, Sandra L.
TI  - Design for six sigma in product and service development: applications and case studies
SN  - 9781439860601
U1  - 658.4013 
PY  - 2012///
CY  - Boca Raton
PB  - CRC Press
KW  - Management - General
KW  - Six sigma (Quality control standard)
N1  - Includes bibliographical references and index
N2  - The book discusses the DFSS roadmap and how it is linked to methodologies, including organizational leadership, product development, system integration, critical parameter management, voice of the customer, quality function deployment, and concept generation. The chapter authors provide real-world case studies that demonstrate how the application of DFSS has significantly improved meeting customer requirements. They follow the Identify-Define-Design-Optimize-Validate (IDDOV) structure for new product or service development. Examples of tools covered include Quality Function Deployment, Voice of the Customer, Pugh Concept Selection, Ideal Function, Failure Modes and Effects Analysis, Reliability, Measurement Systems Analysis, Regression Analysis, and Capability Studies, among others.
ER  -