Case study in total quality management by Devang M. Shah and Sujit Kumar Biswas (Student Project) Shah, Devang M.

By: Shah, Devang M
Contributor(s): Biswas, Sujit Kumar
Material type: TextTextPublisher: Ahmedabad Indian Institute of Management 1993Subject(s): Case-study | Total quality management | Project report (student)DDC classification: SP 1993/397 Summary: Quality is defining the user (consumer) understanding his requirements, finding out producers capability and in case of mismatch changing either the customer definition or our capability and specifying our requirement to our supplier. There is an inter linkage between the input and output processing in an organisation, between supplier to customers, this is called a Quality chain. Total quality management involves defining the customer, understanding his requirements, designing the output to his requirement, designing the process, specifying input requirements, maintaining the adherence to requirements, detecting changes in customer requirements, communicating changes in process and output.Total quality management is a very extensive process centralizing all planning and efforts, which may lead to unmanageable and bureaucratic paper work.
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Student Project Vikram Sarabhai Library
Students Project
Reference SP 1993/397 (Browse shelf) Not for loan SP000397

Submitted to Prof. A. H. Kalro

Quality is defining the user (consumer) understanding his requirements, finding out producers capability and in case of mismatch changing either the customer definition or our capability and specifying our requirement to our supplier. There is an inter linkage between the input and output processing in an organisation, between supplier to customers, this is called a Quality chain. Total quality management involves defining the customer, understanding his requirements, designing the output to his requirement, designing the process, specifying input requirements, maintaining the adherence to requirements, detecting changes in customer requirements, communicating changes in process and output.Total quality management is a very extensive process centralizing all planning and efforts, which may lead to unmanageable and bureaucratic paper work.

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