Operational excellence: using lean six sigma to translate customer value through global supply chains Martin, James William

By: Martin, James William
Material type: TextTextPublisher: New York Auerbach Publications 2008Description: xxi, 638 p.ISBN: 9781420062502Subject(s): Business logistics | Production management | Six sigma (Quality control standard) | Customer relationsDDC classification: 658.503 Summary: "Operational Excellence: Using Lean Six Sigma to Translate Customer Value through Global Supply Chains consolidates hundreds of tools and methods into 110 key concepts designed to translate the ""voice of the customer"" throughout global supply chains, dramatically improving productivity and shareholder economic value added (EVA). Recognizing failure is often self-induced through poor leadership coupled with an inability to form and effectively execute a strategic vision, this book operates from three premises- "" Organizations have the power to increase organizational competitiveness in an era of globalization through the application of Lean Six Sigma "" Operational performance directly correlates with an organization's financial, operational and resultant productivity, as well as with shareholder EVA metrics, and geographical, cultural, technological and economic isolation "" Value-adding activities and disciplines such as Lean Six Sigma are not exclusive to any one country or region and do not always depend upon cost considerations "" A Practical Tool for Real World Application"
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"Operational Excellence: Using Lean Six Sigma to Translate Customer Value through Global Supply Chains consolidates hundreds of tools and methods into 110 key concepts designed to translate the ""voice of the customer"" throughout global supply chains, dramatically improving productivity and shareholder economic value added (EVA). Recognizing failure is often self-induced through poor leadership coupled with an inability to form and effectively execute a strategic vision, this book operates from three premises- "" Organizations have the power to increase organizational competitiveness in an era of globalization through the application of Lean Six Sigma "" Operational performance directly correlates with an organization's financial, operational and resultant productivity, as well as with shareholder EVA metrics, and geographical, cultural, technological and economic isolation "" Value-adding activities and disciplines such as Lean Six Sigma are not exclusive to any one country or region and do not always depend upon cost considerations "" A Practical Tool for Real World Application"

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