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Creating value for customers: designing and implementing a total corporate strategy

By: Band, William A.
Material type: materialTypeLabelBookPublisher: New York John Wiley & Sons 1991Description: xi, 340 p.ISBN: 0471525936; 9780471525936.Subject(s): Customer service | Customer satisfaction | Quality assuranceDDC classification: 658.812
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Item type Current location Item location Call number Status Date due Barcode
Books Vikram Sarabhai Library
Slot 2172 (2 Floor, East Wing) 658.812 B2C7 (Browse shelf) Available 126482

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