Normal view MARC view ISBD view

The telephone interviewer's handbook: how to conduct standardized conversations

By: Gwartney, Patricia A Material type: Book

BookPublication details: San Francisco Jossey-Bass/Wiley 2007Description: xix, 315 pISBN: 9780787986384Subject(s): Interviewing | Telephone surveys | Market surveysDDC classification: 658.31124 Summary: Survey organizations should make this handbook an integral part of their training of telephone interviewers. It covers in a clear and direct manner all aspects of the interviewing process and incorporates the latest knowledge about what makes effective interviewers in today's challenging survey environment.

List(s) this item appears in: Placements Preparation

Tags from this library: No tags from this library for this title. Log in to add tags.

Average rating: 0.0 (0 votes)

Holdings ( 1 )
Title notes ( 1 )
Comments ( 0 )

Holdings
Item type	Current library	Item location	Call number	Status	Date due	Barcode
Books	Vikram Sarabhai Library General Stacks		658.31124 W9T3 (Browse shelf(Opens below))	Available		164283

Survey organizations should make this handbook an integral part of their training of telephone interviewers. It covers in a clear and direct manner all aspects of the interviewing process and incorporates the latest knowledge about what makes effective interviewers in today's challenging survey environment.

There are no comments on this title.

to post a comment.