How to measure customer satisfaction

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Material type: Text

TextPublication details: Aldershot Gower 1999Description: 136 pISBN:

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Holdings
Item type	Current library	Collection	Shelving location	Call number	Status	Date due	Barcode
Books	Vikram Sarabhai Library	Non-fiction	General Stacks	658.812 H4H6 (Browse shelf(Opens below))	Missing Not for Issue		148853

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Previous	658.812 G6R3 Relationship marketing	658.812 H2 Harvard business review on customer relationship management	658.812 H3S3 The service profit chain: how leading companies link profit and growth to loyalty, satisfaction, and value	658.812 H4H6 How to measure customer satisfaction	658.812 K8P7 Profitable customer engagement: concepts, metrics and strategies	658.812 L8S3 Service-dominant logic: premises, perspectives, possibilities	658.812 M2T6 Total customer value management: transforming business thinking	Next

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