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Custom enterprise.com: every product, every price, every message

By: Wiegran, Gaby.
Contributor(s): Koth, Hardy.
Material type: materialTypeLabelBookPublisher: London Pearson Education Ltd., 2000Description: xv, 216 p.ISBN: 0273649191; 9780273649199.Subject(s): Customer services | Customer satisfaction | Electronic commerceDDC classification: 658.83
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