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How to win customers in the digital world: total action or fatal inaction

By: Vervest, Peter.
Contributor(s): Dunn, Al.
Material type: materialTypeLabelBookPublisher: Berlin Springer-Verlag 2000Description: xx, 244 p.ISBN: 3540665757.Subject(s): Customer service - Data processing | Customer relations | Customer satisfactionDDC classification: 658.83
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Item type Current location Item location Call number Status Date due Barcode
Books Vikram Sarabhai Library
Slot 2188 (2 Floor, East Wing) 658.83 V3H6 (Browse shelf) Available 146096

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