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The customer-centered enterprise: how IBM and other world-class companies achieve extraordinary results by putting customers first

By: Thompson, Harvey.
Material type: materialTypeLabelBookPublisher: New York McGraw-Hill 2000Description: xv, 245 p.ISBN: 0071352104; 9780071352109.Subject(s): Customers | Business enterprises | International business machines corporations | Customer satisfactionDDC classification: 658.812
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Item type Current location Item location Call number Status Date due Barcode
Books Vikram Sarabhai Library
Slot 2177 (2 Floor, East Wing) 658.812 T4C8 (Browse shelf) Available 145875

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