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Designing and delivering superior customer value: concept, cases, and applications

By: Weinstein, Art.
Contributor(s): Johnson, William C.
Material type: materialTypeLabelBookPublisher: Boca Raton St.Luice Press 1999Description: xii, 388 p.ISBN: 1574442406; 9781574442403.Subject(s): Customer services - Management | Customer satisfactionDDC classification: 658.812
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Item type Current location Item location Call number Status Date due Barcode
Books Vikram Sarabhai Library
Slot 2177 (2 Floor, East Wing) 658.812 W3D3 (Browse shelf) Available 144171

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