Future of technology services: winning in this decade

Contents

Executive Summary
1. A decade of remarkable growth—and challenges ahead
1.1 Technology will continue to drive value globally
1.2 India’s technology services industry is thriving—but challenges lie ahead
2. Five megatrends are likely to shape the next decade
2.1 Regional power centers and “local superstar” economies are emerging
2.2 Governments expected to play a larger role in technology ecosystems
2.3 Asia is emerging as a primary driver of technological growth
2.4 The future of work is changing rapidly
2.5 More tech-enabled business models should go mainstream
3. Enterprise RADAR: Technology demand on the rise
3.1 Technology intensity expected to grow to 5% of revenues in the next decade
3.2 New customer archetypes may dominate technology spend
3.3 Tech-enabled business models expected to drive next gen investments
4. Competition RADAR: Powerful supply-side trends will disrupt the industry
4.1 Hyperscalers and SaaS players may capture or influence half of future value pools.
4.2 “Flight to scale” and the rise of specialists
5. Technology service providers have extraordinary opportunities
5.1 Deep digital transformations in the Digital 2.0 era
5.2 Cloud services: Opportunity of the decade
5.3 Industrialization of AI: The next big unlock
5.4 Emerging opportunity hotspots for technology service providers
6. Indian technology services: Accelerating growth in a new world
6.1 Accelerating growth of Indian technology services
6.2 Imperatives for providers: Big moves to win in the next decade
6.3 Call for action to realize Indian industry’s full potential
7. The promise of a brighter future

The technology services industry is changing faster than ever as enterprises scramble to keep up the innovation, competitors and changing needs of customers. In this shifting global marketplace, each player in the industry will need to navigate the landscape carefully as operating models change, fast moving, well-funded competitors appear from unexpected directions, cutting-edge talent becomes hard to find, regional power centers rise, and governments impose new regulations and ramp up investments in technology.
This report takes a mid-to long-term view to illuminate these and other trends and provides insights into how to create impact and sustain growth in ever changing marketplace.

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