Upstream: how to solve problems before they happen

By: Heath, Dan
Material type: TextTextPublisher: London Bantam Press 2020Description: ix, 308 p. Includes index and bibliographical referencesISBN: 9781787632745Subject(s): Conduct - Life | Critical thinking | Organisational - BehaviourDDC classification: 153.43 Summary: New York Times bestselling author Dan Heath asks what happens when we take our thinking upstream and try to prevent problems before they happen. When we shift our energies upstream, we stop dealing with the symptoms of problems and we start fixing problems. If we can stop crimes from being committed, we do not need to work to 'solve' crimes. If we can prevent chronic diseases from developing, we do not need to treat these diseases. If we can provide affordable housing, we do not need to provide shelter for the homeless. Looking to business, politics, and society, Dan Heath shows us that we have the capacity to solve some of our thorniest personal, organisational and societal issues. We just need to start to think about the system rather than the symptoms. Drawing on insights from his extensive research, as well as hundreds of new interviews with unconventional problem solvers, Dan delivers practical solutions for preventing problems rather than simply reacting to them. 'Packed with vivid stories and practical examples, Upstream is the rare book that can both revitalize your business and make our world a better place.' Daniel H. Pink, No. 1 New York Times bestselling author of When, Drive and To Sell Is Human 'Informs, engages and, above all, entertains.' Charles Duhigg, bestselling author of The Power of Habit and Smarter, Faster, Better'. https://www.penguin.co.uk/books/111/1118765/upstream/9781787632745.html
List(s) this item appears in: FT Business Book 2020-21
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Slot 146 (0 Floor, West Wing) Non-fiction 153.43 H3U7 (Browse shelf) Checked out 29/10/2021 203979

Table of contents

Moving upstream
Section 1. The three barriers to upstream thinking
Problem blindness --
A lack of ownership --
Tunneling --
Section 2. Seven questions for upstream leaders
How will you unite the right people? --
How will you change the system? --
Where can you find a point of leverage? --
How will you get early warning of the problem? --
How will you know you're succeeding? --
How will you avoid doing harm? --
Who will pay for what does not happen? --
Section 3. For upstream
The Chicken Little problem: distant and improbable threats --
You, upstream



New York Times bestselling author Dan Heath asks what happens when we take our thinking upstream and try to prevent problems before they happen.
When we shift our energies upstream, we stop dealing with the symptoms of problems and we start fixing problems.
If we can stop crimes from being committed, we do not need to work to 'solve' crimes.
If we can prevent chronic diseases from developing, we do not need to treat these diseases.
If we can provide affordable housing, we do not need to provide shelter for the homeless.
Looking to business, politics, and society, Dan Heath shows us that we have the capacity to solve some of our thorniest personal, organisational and societal issues. We just need to start to think about the system rather than the symptoms. Drawing on insights from his extensive research, as well as hundreds of new interviews with unconventional problem solvers, Dan delivers practical solutions for preventing problems rather than simply reacting to them.
'Packed with vivid stories and practical examples, Upstream is the rare book that can both revitalize your business and make our world a better place.' Daniel H. Pink, No. 1 New York Times bestselling author of When, Drive and To Sell Is Human
'Informs, engages and, above all, entertains.' Charles Duhigg, bestselling author of The Power of Habit and Smarter, Faster, Better'.

https://www.penguin.co.uk/books/111/1118765/upstream/9781787632745.html

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