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Employee experience: develop a happy, productive and supported workforce for exceptional individual and business performance

By: Whitter, Ben.
Material type: materialTypeLabelBookPublisher: London Kogan Page 2019Description: xvi, 187 p.: ill. Includes bibliographical references and index.ISBN: 9780749491727.Subject(s): Employee motivation | Personnel management | Corporate culture | Employee moraleDDC classification: 658.314 Summary: For organizations to maintain their competitive advantage, their people need to be performing to the best of their abilities. But in a world of increasing stress and pressure, of rapid technological change and digital overload, supporting and developing employees has never been more difficult. Employee Experience is a practical guide to achieving this. To develop top-performing employees, HR professionals need to move beyond ad hoc engagement initiatives and instead to design and embed employee experience throughout an organization's processes and culture - from the moment an employee sees a job advert to the moment they leave the company. Employee Experience is full of tools, tips, and advice to help HR professionals and business leaders motivate, support, and develop their staff to achieve exceptional individual and organizational performance. It includes guidance on how to build experience capabilities in an HR team and on communicating, sustaining and evolving the employee experience, as well as on using networks, nudges, and technology. Containing a foreword by Global Industry Analyst Josh Bersin and case studies from companies including Airbnb, Starbucks, and Sky, the book shows how focusing on the employee experience improves performance, productivity, and profits and how organizations of any size can achieve this success. https://www.koganpage.com/product/employee-experience-9780749491727
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Item type Current location Item location Collection Call number Status Date due Barcode
Books Vikram Sarabhai Library
General Stacks
Slot 1944 (2 Floor, East Wing) Non-fiction 658.314 W4E6 (Browse shelf) Available 202324

Table of contents

Introduction
Chapter 1. Why employee experience is a business imperative
Chapter 2. The experience challenge
Chapter 3. The principles and lens of experience
Chapter 4. Defining the employee experience strategy
Chapter 5. Designing the employee experience
Chapter 6. Delivering the employee experience
Epilogue
Index

For organizations to maintain their competitive advantage, their people need to be performing to the best of their abilities. But in a world of increasing stress and pressure, of rapid technological change and digital overload, supporting and developing employees has never been more difficult. Employee Experience is a practical guide to achieving this.
To develop top-performing employees, HR professionals need to move beyond ad hoc engagement initiatives and instead to design and embed employee experience throughout an organization's processes and culture - from the moment an employee sees a job advert to the moment they leave the company.
Employee Experience is full of tools, tips, and advice to help HR professionals and business leaders motivate, support, and develop their staff to achieve exceptional individual and organizational performance. It includes guidance on how to build experience capabilities in an HR team and on communicating, sustaining and evolving the employee experience, as well as on using networks, nudges, and technology.
Containing a foreword by Global Industry Analyst Josh Bersin and case studies from companies including Airbnb, Starbucks, and Sky, the book shows how focusing on the employee experience improves performance, productivity, and profits and how organizations of any size can achieve this success.

https://www.koganpage.com/product/employee-experience-9780749491727

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