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Total quality management and operational excellence: text with cases

By: Material type: TextTextPublication details: London Routledge 2014Edition: 4th edDescription: xxiv, 530 pISBN:
  • 9780415635509
Subject(s): DDC classification:
  • 658.4013 O2T6-2014
Summary: Quality guru John Oakland’s famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by: Accelerating change Reducing cost Protecting reputation Oakland’s popular, practical, jargon-free style, along with ten case studies eight of which are brand new, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you’ve learned to your practices and a achieve sustainable competitive advantage. Total Quality Management and Operational Excellence: Text with Cases (Fourth Edition) is supplemented for the first time with a suite of online teaching aids for busy tutors. This exciting update of a classic text is perfect for all students studying for professional qualifications in the management of quality, or those studying science, engineering or business and management who need to understand the part TQM may play in their subjects. https://www.routledge.com/Total-Quality-Management-and-Operational-Excellence-Text-with-Cases/Oakland/p/book/9780415635509
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Item type Current library Item location Collection Shelving location Call number Status Date due Barcode
Books Vikram Sarabhai Library Rack 38-A / Slot 2104 (2nd Floor, East Wing) Non-fiction General Stacks 658.4013 O2T6-2014 (Browse shelf(Opens below)) Available 193741

Table of Contents:

Part I: The Foundations of TQM
1. Understanding Quality
2. Models and Frameworks for Total Quality Management
3. Leadership and Commitment

Part II: Planning
4. Policy, Strategy and Goal Deployment
5. Partnerships and Resources
6. Design for Quality

Part III: Performance
7. Performance Measurement Frameworks
8. Self-Assessment, Audit and Reviews
9. Benchmarking

Part IV: Processes
10. Process Management
11. Process Redesign/Engineering
12. Quality Management System
13. Continuous Improvement

Part V: People
14. Human Resource Management
15. Culture Change Through Teamwork
16. Communications, Innovation and Learning

Part VI: Implementation
17. Implementing TQM
18. Case Studies

Quality guru John Oakland’s famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by:

Accelerating change

Reducing cost

Protecting reputation

Oakland’s popular, practical, jargon-free style, along with ten case studies eight of which are brand new, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you’ve learned to your practices and a achieve sustainable competitive advantage.

Total Quality Management and Operational Excellence: Text with Cases (Fourth Edition) is supplemented for the first time with a suite of online teaching aids for busy tutors. This exciting update of a classic text is perfect for all students studying for professional qualifications in the management of quality, or those studying science, engineering or business and management who need to understand the part TQM may play in their subjects.

https://www.routledge.com/Total-Quality-Management-and-Operational-Excellence-Text-with-Cases/Oakland/p/book/9780415635509

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