Normal view MARC view ISBD view

Quality assurance: applying methodologies for launching new products, services, and customer satisfaction

By: Stamatis, D. H.
Material type: materialTypeLabelBookPublisher: Boca Raton CRC Press 2016Description: xxxv, 616 p.ISBN: 9781498728683.Subject(s): Quality assuranceDDC classification: 658.562 Summary: Although regularly introducing new products or services is the lifeblood of most industries, bringing them to market can be fraught with peril. Timing, cost, and quality all play important roles in a successful product launch and avoiding expensive — often in more than just dollars — recalls and redesigns. Quality Assurance: Applying Methodologies for Launching New Products, Services, and Customer Satisfaction details continual improvement (CI), a proven process for avoiding common problems and creating customer satisfaction. The book explores the three fundamental approaches required to create a truly CI culture in any organization: a) consistent philosophy of improvement by management, b) receptive organizational culture, and c) the entire culture of the organization must be willing to make decisions based on measurement and data. It outlines the seven principles: research/plan, assure, explain, prioritize, demonstrate, confirm, and show. However, as with CI itself, this attitude must be incorporated into the processes of any organization and create products or services for the market place that will delight customers rather than just satisfying them. Time and cost constraints are the biggest culprits here, not any one person’s lack of due diligence. When this happens, organizations must look at the bigger picture internally and identify it as a system problem. Based on the author’s 35 years of experience, this book covers the essential items for doing the right thing the first time especially during launching a good product and/or service to the customer. It identifies key indicators and methodologies that will help you attain excellent performance, delivery, and cost with both the customer and supplier. In other words, by following these methodologies and indicators, the job will get done right the first time. (https://www.crcpress.com/Quality-Assurance-Applying-Methodologies-for-Launching-New-Products-Services/Stamatis/p/book/9781498728683)
Tags from this library: No tags from this library for this title. Log in to add tags.
    average rating: 0.0 (0 votes)
Item type Current location Item location Collection Call number Status Date due Barcode
Books Vikram Sarabhai Library
Slot 2120 (2 Floor, East Wing) Non-fiction 658.562 S8Q8 (Browse shelf) Available 192552

Table of Contents

Part I: Original Equipment Manufacturing (OEM) Responsibilities

1.Timing (product development)
2.Basic OEM quality system
3.Manufacturing (facility) site assessment (MSA)
4.Sourcing
5.Segmentation
6.Supplier Development
7.Role of supplier technical engineer

Part II Supplier Responsibilities

8.Commitment to continual improvement
9.Lean Manufacturing
10.Quality operating system (QOS)
11.Certification to the international standard and customer specific requirement
12.Statistical process control (SPC)
13.Problem-solving methodology
14.Internal audits
15.Poka-Yoke
16.Measurement System Analysis (MSA)
17.Supplier’s perspective of APQP
18.Supplier’s perspective on the PPAP
19.Capacity Analysis
20.Geometric dimensioning and tolerance (GD&T)
21.8D
22.Miscellaneous

Glossary.
Selected Bibliography.

Although regularly introducing new products or services is the lifeblood of most industries, bringing them to market can be fraught with peril. Timing, cost, and quality all play important roles in a successful product launch and avoiding expensive — often in more than just dollars — recalls and redesigns. Quality Assurance: Applying Methodologies for Launching New Products, Services, and Customer Satisfaction details continual improvement (CI), a proven process for avoiding common problems and creating customer satisfaction.

The book explores the three fundamental approaches required to create a truly CI culture in any organization: a) consistent philosophy of improvement by management, b) receptive organizational culture, and c) the entire culture of the organization must be willing to make decisions based on measurement and data. It outlines the seven principles: research/plan, assure, explain, prioritize, demonstrate, confirm, and show. However, as with CI itself, this attitude must be incorporated into the processes of any organization and create products or services for the market place that will delight customers rather than just satisfying them.

Time and cost constraints are the biggest culprits here, not any one person’s lack of due diligence. When this happens, organizations must look at the bigger picture internally and identify it as a system problem. Based on the author’s 35 years of experience, this book covers the essential items for doing the right thing the first time especially during launching a good product and/or service to the customer. It identifies key indicators and methodologies that will help you attain excellent performance, delivery, and cost with both the customer and supplier. In other words, by following these methodologies and indicators, the job will get done right the first time.

(https://www.crcpress.com/Quality-Assurance-Applying-Methodologies-for-Launching-New-Products-Services/Stamatis/p/book/9781498728683)

There are no comments for this item.

Log in to your account to post a comment.

Powered by Koha