Call centers and the global division of labor: a political economy of post-industrial employment and union organizing

By: Stevens, Andrew J. R
Material type: TextTextSeries: Routledge advances in sociology; 120Publisher: New York Routledge 2014Description: xiv, 220 p.ISBN: 9780415659130; 9780203075173; 9781135118686Subject(s): Call centers | Call centers - Canada | Call centers - India | Telecommunication - Employees - Labor unions | Telecommunication - Employees - Labor unions - Canada | Telecommunication - Employees - Labor unions - IndiaDDC classification: 381 Online resources: E-Book Summary: Call centers have come, in the last three decades, to define the interaction between corporations, governments, and other institutions and their respective customers, citizens, and members. The offshoring and outsourcing of call center employment, part of the larger information technology and information-technology-enabled services sectors, continues to be a growing practice amongst governments and corporations in their attempts at controlling costs and providing new services. While incredible advances in technology have permitted the use of distant and "offshore" labor forces, the grander reshaping of an international political economy of communications has allowed for the acceleration of these processes. New and established labor unions have responded to these changes in the global regimes of work by seeking to organize call center workers. These efforts have been assisted by a range of forces, not least of which is the condition of work itself, but also attempts by global union federations to build a bridge between international unionism and local organizing campaigns in the Global South and Global North. Through an examination of trade union interventions in the call center industries located in Canada and India, this book contributes to research on post-industrial employment by using the political economy as a juncture between development studies, the sociology of work, and labor studies. https://www.routledge.com/Call-Centers-and-the-Global-Division-of-Labor-A-Political-Economy-of-Post-Industrial/Stevens/p/book/9780367601058
List(s) this item appears in: Canada AND India | T&F e-Books | VR_VSL e-Book collection | Taylor & Francis eBooks | Labor & Employment
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Non-fiction 381 S8C2 (Browse shelf) e-Book - Digital Access ER000454

Table of Contents
1. Introduction
2. Political Economy, Post-Industrialism and the Global Division of Knowledge Labor
3. The Political Economy of Offshoring
4. The Global Division of Call Center Work
5. India: Labor Organizing Offshore
6. Centers of Steel
7. Global Division of Knowledge Labor, Global Unionism
8. Conclusion

Call centers have come, in the last three decades, to define the interaction between corporations, governments, and other institutions and their respective customers, citizens, and members. The offshoring and outsourcing of call center employment, part of the larger information technology and information-technology-enabled services sectors, continues to be a growing practice amongst governments and corporations in their attempts at controlling costs and providing new services. While incredible advances in technology have permitted the use of distant and "offshore" labor forces, the grander reshaping of an international political economy of communications has allowed for the acceleration of these processes. New and established labor unions have responded to these changes in the global regimes of work by seeking to organize call center workers. These efforts have been assisted by a range of forces, not least of which is the condition of work itself, but also attempts by global union federations to build a bridge between international unionism and local organizing campaigns in the Global South and Global North. Through an examination of trade union interventions in the call center industries located in Canada and India, this book contributes to research on post-industrial employment by using the political economy as a juncture between development studies, the sociology of work, and labor studies.

https://www.routledge.com/Call-Centers-and-the-Global-Division-of-Labor-A-Political-Economy-of-Post-Industrial/Stevens/p/book/9780367601058

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