Strategic review 2013: IT-BPO Sector in India

By: NASSCOM
Publisher: New Delhi NASSCOM 2013Description: 203 p.Subject(s): IT and BPO Sector | IT Sector | BPO SectorDDC classification: ER355 Online resources: E-book Summary: The Indian IT-BPM industry has exhibited rapid evolution in terms of expanding their vertical and geographic markets, attracted new customer segments, transformed from technology partners to strategic business partners imbibing a shared vision, offering considerably wider spectrum of services over the years. Growth has been both organic and inorganic, resulting in the emergence of the first Indian MNCs - over 580 global centres in over 75 countries delivering IT-BPM services. At the same time there has been no let down in focus on operational efficiencies. Global in-house centres continue to evolve to higher value added roles further cementing India’s premier position in the global sourcing landscape, accounting for 52 per cent of the market in 2012, up from 50 per cent in 2011.
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Reference ER355 (Browse shelf) Available ER000355

The Indian IT-BPM industry has exhibited rapid evolution in terms of expanding their vertical and geographic markets, attracted new customer segments, transformed from technology partners to strategic business partners imbibing a shared vision, offering considerably wider spectrum of services over the years. Growth has been both organic and inorganic, resulting in the emergence of the first Indian MNCs - over 580 global centres in over 75 countries delivering IT-BPM services. At the same time there has been no let down in focus on operational efficiencies. Global in-house centres continue to evolve to higher value added roles further cementing India’s premier position in the global sourcing landscape, accounting for 52 per cent of the market in 2012, up from 50 per cent in 2011.

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