Competing in a service economy: how to create a competitive advantage through service development and innovation (Record no. 45884)

000 -LEADER
fixed length control field 01090nam a2200241Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 140323b2003 xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0787961566
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780787961565
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Gustafsson, Anders
9 (RLIN) 188473
245 ## - TITLE STATEMENT
Title Competing in a service economy: how to create a competitive advantage through service development and innovation
Statement of responsibility, etc. Gustafsson, Anders
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc. San Francisco
Name of publisher, distributor, etc. Jossey - Bass
Date of publication, distribution, etc. 2003
-- 98187
300 ## - PHYSICAL DESCRIPTION
Extent xv, 190 p.
365 ## - TRADE PRICE
Price amount USD 29.95
440 ## - SERIES STATEMENT/ADDED ENTRY--TITLE
Title University of Michigan Business School Management series
9 (RLIN) 150348
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services - Management
9 (RLIN) 29954
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Service industries - Tecnological innovations - Management
9 (RLIN) 188474
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Competition
9 (RLIN) 26733
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Johnson, Michael D.
9 (RLIN) 188475
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Books
952 ## - LOCATION AND ITEM INFORMATION (KOHA)
-- 00029.95
-- USD
-- 2003-08-18
-- Books India
-- 00230727
-- 2003-07-02
-- 27822
-- 2003-07-08
-- A
-- 001479.53
-- 10.00%
-- 00000.00
-- Librarian
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent Location Current Location Shelving location Date acquired Item location Full call number Barcode Date last seen Price effective from Koha item type
          Vikram Sarabhai Library Vikram Sarabhai Library   04/05/2009 Slot 2174 (2 Floor, East Wing) 658.812 G8C6 154676 04/09/2009 04/09/2009 Books

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